FAQs

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If you use your mask every day, it is recommended that you wash the mask at least once a week on the gentle cycle at 40 ° Celsius. Preferably in a wash bag. Do not put the mask in the tumbler. The masks can be washed 30 times, after which the technologies added to improve the functionality and comfort of the mask will be compromised.

Your mask can still be used after the mask's antiviral function and comfort have decreased after the 30 washes. The comfort and protection that it offers you is of course no longer as good as with a new mask. So maybe it is time to replace it with a new one. You can dispose of or recycle the old mask as you normally dispose of or recycle your textiles. Either in the textile waste, if you have one, or in the normal household waste.

There is always a compromise between comfort and protection. Both comfort and protection are very important in face masks. Protection depends heavily on particle filtration and the fit of the mask. Inconvenient masks lead to non-compliance, i.e. H. people wear them incorrectly or not at all. A perfect mask is a mask that best suits your personal comfort and protection requirements.

In the picture you can see an overview of the different mask types and how they differ

All available colors can be found in our webshop. HeiQ will add new colors from time to time and offer special editions on certain occasions.

Our FFP2 disposable masks comply with the European standard EN 149 and are approved by a CE-certified body. Our surgical masks comply with the EN14683 IIR standard. In contrast to professional masks such as FFP2 or Type IIR, the washable masks are so-called "community masks" which, from a technical point of view, do not have to meet a standard, but we ensure that they comply with the national recommendations of Switzerland.

We offer personalized masks from 500 masks.

With the exception of the limited editions, our masks are sold in duo packs (packs of two masks) so that you can wear one mask while the other is washed and dried.

Das sind die Versteller für die elastischen Ohrschlaufen. Falls diese für Dein Gesicht zu groß sind, kannst Du die Ohrschlaufen auf Deine Bedürfnisse einstellen. Um sie wieder auf die Ohrschlaufen zu setzen, verwendest Du eine Büroklammer.Das sind die Versteller für die elastischen Ohrschlaufen. Falls diese für Dein Gesicht zu groß sind, kannst Du die Ohrschlaufen auf Deine Bedürfnisse einstellen. Um sie wieder auf die Ohrschlaufen zu setzen, verwendest Du eine Büroklammer.Das sind die Versteller für die elastischen Ohrschlaufen. Falls diese für Dein Gesicht zu groß sind, kannst Du die Ohrschlaufen auf Deine Bedürfnisse einstellen. Um sie wieder auf die Ohrschlaufen zu setzen, verwendest Du eine Büroklammer.

HeiQ Viroblock (NPJ03) was specially developed for use in face masks to increase the protection of the masks. All of its ingredients have been carefully selected from the list of the International Nomenclature for Cosmetic Ingredients (INCI). Its cosmetic grade silver chloride in microparticle size combined with bio-based liposome vesicle technology effectively inhibits microbes on the masks. In accordance with the EU Biocide Regulation, the active ingredient is fully registered for use as an additive to human disinfectants, hygiene products, medical products and textiles.

You can find the explanation of HeiQ Smart Temp, HeiQ Pure and HeiQ Eco Dry here: HeiQ corporate technology web page

No, we do not use nano-silver in the HeiQ Viroblock (NPJ03) technology. Instead, we are using silver chloride on a micro-scale, which is 1000 times larger than on a nano-scale.

No, the technology is firmly connected to the fiber, immobile on the tissue and cannot be inhaled.

We tested the mask for skin irritation and the mask passed standard cosmetic tests. In the unlikely event that you have unwanted skin reactions, please refrain from using the mask and consult your doctor if necessary.

HeiQ offers a range of masks, from disposable masks to washable masks. The washable masks are "multi hi-tech", i.e. they are not only treated with HeiQ Viroblock, but also with HeiQ Eco Dry and HeiQ Pure on the outside and HeiQ Smart Temp on the inside for additional comfort.

Yes. HeiQ Viroblock is a formulation of two HeiQ technologies, HeiQ Pure TAG (CPID 501264-00 / CHZN5531silver-based antimicrobial t) and HeiQ Effect VB (CPID 690473-17, cosmetic liposome-based technology), collectively called HeiQ Viroblock NPJ03. HeiQ Pure TAG is made with a registered silver chloride active ingredient, which is listed here in the "unofficial, consolidated list":

- Common notification authority for chemicals Switzerland ECHA (Agency of the European Union)

- ECHA (European Union Agency)

Silver chloride (EC No. 100-001-0) is in Switzerland and the European Union for use in the PT 1 human hygiene, 2 disinfectants, 4 food & feed, 6 preservatives for storage, 7 film preservatives, 9 fibers, 10 building materials, 11 preservatives registered for processing.

HeiQ Pure TAG and HeiQ Effect VB can be found under "Chemicals product register". The mixture of the two products under the name HeiQ Viroblock NPJ03 has been submitted to the FOPH for listing ("Chemicals Product Register")

HeiQ Viroblock NPJ03 is one of the first textile technologies in the world whose effectiveness against SARS-CoV-2 has been proven by an independent institution. SARS-CoV-2 is an enveloped virus from the coronavirus family that causes COVID-19. The tests were carried out by the Peter Doherty Institute for Infection and Immunity in Melbourne, Australia (Doherty Institute).

The test was carried out on a 100% polyester fabric. The washable HeiQ masks are also made from a 100% polyester fabric, but it is not exactly the same fabric. The HeiQ disposable masks are made from a polypropylene non-woven fabric. Polyester is one of the most difficult fabrics to functionalize, and getting good results on polyester is a valid indication of effectiveness on fabrics made from cotton, viscose, nylon-polypropylene and their blends. The validation of the HeiQ masks was carried out according to the standard tests ISO 20743 and ISO 18184 and the standardized organisms.

Sars-Cov-2 is a wild virus and is not included in the above standards. The tests with Sars-Cov-2 are carried out by research institutes and not by accredited laboratories. These institutes do not carry out routine tests. For this reason, the scientific community and regulators are proposing to use a surrogate of the coronavirus 229E, which is used by routine testing institutes to justify claims against Sars-Cov-2. Read more on the Department of Health, Australia website.

For payment

You can pay by credit card, ApplePay, PayPal or Twint, but not on account.

For delivery

We usually send the masks within two working days. In Switzerland, delivery by the Swiss Post should then take no longer than 2 days. In the rest of Europe, delivery takes place with DHL and can take up to 10 working days depending on the country.

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